Cybersecurity and IT Support Operations

Passionate lifelong learners will understand the role of IT support in organizations and service environments.

Passionate lifelong learners will explore hardware, operating systems, peripherals, and basic maintenance.

Passionate lifelong learners will understand Wi-Fi, routers, IP addresses, connectivity problems, and basic troubleshooting.

Passionate lifelong learners will learn password security, MFA, phishing awareness, safe browsing, and secure file sharing.

Passionate lifelong learners will understand account creation, permissions, user roles, and access control.

Passionate lifelong learners will learn how to diagnose problems, support users, and escalate technical issues.

Passionate lifelong learners will practice writing tickets, logs, incident notes, and support documentation.

Passionate lifelong learners will learn backup basics, updates, antivirus tools, and data protection routines.

Passionate lifelong learners will identify signs of cyber incidents and follow basic reporting procedures.

Passionate lifelong learners will solve simulated IT support cases and prepare a service report.